1. Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. A proof of purchase or receipt is required.
Certain products, such as perishable goods, custom orders, or health and personal care items like the Hongthai inhaler, may not be eligible for return unless they are defective. Please contact our support team if you have any questions regarding your product’s eligibility.
2. How to Initiate a Return
To start a return, please contact our customer service team at contact@noffyshop.com with your order number and the reason for the return.
We will provide you with instructions on where to send your returned item and any additional information needed to process your return.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Please note that shipping costs are non-refundable, and if you receive a refund, the cost of return shipping may be deducted from your refund if applicable.
4. Exchanges
If you need to exchange an item for a different size, color, or product, please follow the return process outlined above and then place a new order for the desired item.
For assistance with exchanges, contact our customer support team.
5. Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact us immediately at [Insert Contact Email/Phone] with your order details and photographic evidence of the issue.
We will work with you to either replace the defective product or issue a refund as appropriate.
6. International Orders
For international orders, please note that return shipping costs are the responsibility of the customer, unless the item is defective or not as described.
We recommend using a trackable shipping service or purchasing shipping insurance for your return.
Any customs duties, taxes, or fees incurred during the return process will be borne by the customer.
7. Policy Updates
NoffyShop reserves the right to modify or update this Refund and Return Policy at any time.
Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
8. Contact Information
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
Email: contact@noffyshop.com